FAQ

What are your delivery charges?

Our delivery charges are worked out by weight. This means you never pay for postage that is not used. Its the fairest and most cost effective way to charge postage to our customers. To find out how much your order will cost to ship, simply put the items in your shopping basket.

Can I come and visit your shop?

While we welcome anyone who would like to come and look, please bear in mind we are online only and not a traditional bricks and mortar store. We do not always open at the same time each day. We try and keep our doors open from 9.30am - 2.30pm Mon-Fri but on occasion we may need to close during these times. We STRONGLY recommend getting in touch before you visit by either emailing team@ontrendfabrics.co.uk or calling the office on 01285 720802. 

What is your address?

We are located at:

On Trend Fabrics LTD, Room 3, Unit 20D, Bourton Industrial Park, Bourton on the Water, Gloucestershire, GL54 2HQ. 

If you are trying to find us, we are above the Bourton Barbers next to the Cotswold Clubhouse. Use the car park near Hacklings House or park infront of the cotswold clubhouse. Enter the building via the door to the left of the Barbers, and go up the stairs. We are around the corner to the left. 

Is VAT included in your prices?

Yes, we are VAT registered and it is included in the prices shown. A VAT receipt will be enclosed with your order. 

I would like a free swatch, how do I get one?
Free swatches are available on all our fabrics. Go to the fabric page and add the item into your basket or follow the link in the fabrics description to take you to the separate page for swatches. A small shipping charge will be applied at checkout. 

Do you sell wholesale?
We are an online retailer only. We can offer discounts for bulk purchases. It varies from fabric to fabric what is considered 'bulk'. At a minimum it would need to be a purchase of 10 metres or more. For haberdashery normally sold by the metre, 25m or more is considered bulk. Please contact us for latest prices. 

Your prices are by the metre but how do I order a longer amount? 
As all of our products are cut from a roll, we cut to the order. So simple purchase a quantity of the number of metres you require and we send as one piece (i,e, by 2, and we send 2 metres in one piece)
 
Not seen an answer to your question? No problem, just get in touch using the 'contact us' section of the site.